Frequently Asked Questions

Here you’ll find quick answers about searching and booking Umrah hotels, flights and Flight + Hotel packages through TrustedUmrah.com. If you can’t find what you’re looking for, please contact our UK-based team.

1. What can I book through TrustedUmrah.com?

You can search and book hotels in Makkah and Madinah, flights and Flight + Hotel packages.

Our live search gives you the flexibility to choose your own travel dates and compare available options rather than being limited to a single fixed Umrah package.

2. Can I book hotels in Makkah and Madinah?

Yes. You can search live hotel availability in both Makkah and Madinah, including a range of 4-star and 5-star hotels and accommodation close to Masjid al-Haram and Al-Masjid an-Nabawi.

Hotel prices and availability are live and can change depending on your travel dates, length of stay and room requirements.

3. Can I book flights for my Umrah?

Yes. You can search available flights online and compare options for your chosen travel dates.

Flight availability, airlines, routes, cabin options and prices vary according to your departure airport and dates, so changing your search can help you compare different options.

4. Do you offer Flight + Hotel Umrah packages?

Yes. You can search Flight + Hotel options by entering your departure airport, travel dates and destination.

This allows you to compare live flight and hotel combinations and choose an option that suits your journey, rather than relying only on pre-set package dates.

5. Are Flight + Hotel packages ATOL protected?

Eligible Flight + Hotel packages booked through TrustedUmrah.com are ATOL protected.

TrustedUmrah.com is a trading name of X-Holidays Ltd, which holds ATOL licence 12584. Where ATOL protection applies, you will receive the appropriate ATOL documentation confirming what is protected.

Hotel-only bookings and some other travel arrangements are not covered by ATOL protection. Please check the booking information and Terms & Conditions for the protection applying to your booking.

6. How can I find a better price for my Umrah?

Prices are live and can change according to availability. If your dates are flexible, try searching different departure dates, lengths of stay and flight options.

You can also compare different hotels in Makkah and Madinah to find an option that better suits your budget and preferences.

7. Can I change or cancel my booking?

Change and cancellation conditions depend on the flight fare, hotel rate and other booking conditions selected when you book. Some fares or hotel rates may be non-refundable or subject to change fees.

Please check the applicable conditions before confirming your booking. If you need help with an existing booking, contact us as soon as possible with your booking reference.

8. How will I receive my booking documents?

Booking confirmations and travel documents are normally sent electronically to the email address provided when you book.

Depending on your booking, your documents may include flight information, hotel vouchers and, where applicable, ATOL documentation.

9. Can you help if I need special assistance?

If you or someone travelling with you requires special assistance, please let us know as early as possible.

Where applicable, we can help request assistance from the relevant airline or travel provider. Requests remain subject to the provider’s policies, confirmation and availability.

10. What if I need help with my Umrah booking?

Our UK-based team is available if you need help with your search, booking or travel arrangements.

You can contact us by phone on 0208 519 7000, WhatsApp, or email admin@trustedumrah.com.